FAQ

How can I contact Kovaraa?

You can reach us via email at storekovaraa@gmail.com. Our customer support team is ready to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we offer worldwide shipping so customers everywhere can enjoy Kovaraa products.

Where do you ship from?

All orders are shipped directly from our warehouse in Canada.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make any changes or cancel your order, please contact us within 12 hours of placing your order. After this time, modifications or cancellations may no longer be possible. However, you may return your item for a full refund once received.

What payment methods do you accept?

We accept the following secure payment methods:

  • All major credit cards (Visa, Mastercard, AMEX)
  • PayPal

When will my order be processed?

All orders are processed and shipped from our warehouse.

  • Processing time: 1–3 business days (Monday to Friday)
  • Orders are typically shipped the day after processing is complete
  • We do not process or ship orders on weekends or holidays

How long will it take to receive my order?

Due to high demand, delivery times may vary. Most orders arrive within 2–4 weeks depending on location.

What if I don’t receive my order?

If your order has not arrived within 30 days after shipping, you are eligible for a full refund. Please contact us and we’ll assist you immediately.

Will I be charged customs and taxes?

Our prices are listed in USD and are tax-free. However, you may be responsible for customs duties or import taxes depending on your country. These charges are set by your local customs office and are not covered by Kovaraa.

How do I return an item?

To start a return, please contact us at storekovaraa@gmail.com. Our team will guide you through the return process step by step.

What if the item I received is defective, incorrect, or damaged?

If you receive a damaged or incorrect item, please contact us immediately. Include your order number, photos of the product, and details of the issue so we can resolve it quickly.

When will I receive my refund?

Refunds are issued to your original payment method.

  • Credit/Debit card refunds: 7–10 business days after approval
  • If you haven’t received your refund, please contact your bank or payment provider, as processing times may vary